WineWeaver - the Ultimate Wine Aerator

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Customer Service

Our registered offices are at:

    Westport MAD Ltd
    Lions Head, Spain House
    5 The Spain
    Petersfield
    Hampshire
    GU32 3JZ
    Register No. 06659278
    GENERAL

    These Conditions do not affect your statutory rights. To order goods through the Worldwide pages of this website you must be at least 18 years of age (Minimum Age) and accept delivery worldwide. We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions, which is accepted by us when we dispatch the goods to you. Once we have accepted your offer, the contract for the sale of goods is formed.

     Please note that Special Conditions may apply to certain items, which are set out on the pages describing those items.

      DESCRIPTION OF GOODS

    All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. If you should require any further specifications, please do not hesitate to contact our team by email to info@wineweaver.com 

    COLOUR

    Due to many contributing factors, we cannot guarantee that the colours displayed on the website will exactly match the colour of the product. There are many variables which can change the way you "see" the colours as you view our site. Computer monitors are capable of displaying up to 32million colours and the human eye can only decipher a very small fraction of these - and within that small fraction, we all see them differently.  

    In addition, due to the nature of different internet browsers, individual monitor settings for brightness and contrast, and even your choice of computer hardware, can all affect how colours are displayed.  

    However, despite these unavoidable limitations, we have tried to portray the colours of our products on our website as accurately as possible. If, however, you are unhappy with the colour of your product, we will be happy to replace the item for an alternative colour in stock, as we want to ensure that all our customers be delighted with their items. Please see our Returns section for further information.

    PLACING AN ORDER

    You can order in goods from us in the following ways:  

  • Online via wineweaverstore.com
  • By mail: Customer Orders, WineWeaver, 2.07 Second Floor, 83 Victoria Street, LONDON, SW1H 0HW, United Kingdom.
  • You are deemed to place an order with us by completing our online checkout process. As part of our checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgment, detailing the products you have ordered.

    Our acceptance of an order takes place when we dispatch the order. We will send you a despatch confirmation by email. When we dispatch the order the contract of sale will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

    We may decline to accept an order where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet eligibility criteria set out in our Conditions.

  • Our acceptance of your order is also conditional upon the goods being intended for personal use and not for resale. If we reasonably believe you are intending to resell the Goods (whether by electronic or other means) we reserve the right to refuse your order.  

  • Customers wishing to place a Commercial Order should visit the Retail Merchants section on www.wineweaver.com for more information.

      By placing an order with us for goods containing alcohol, you confirm you are of Minimum Legal Age to purchase alcohol as set by local legislation. We reserve the right not to supply alcohol to anyone who is, or we believe to be, not of Minimum Legal Age to purchase or consume alcohol. Westport MAD Ltd t/as WineWeaver is licenced for the sales of alcohol by retail via the internet under Licence No. 10/05939/LIPN. 

  • At present we are unable to supply goods containing alcohol to customers outside of the UK. The current Minimum Legal Age in the UK is eighteen years. 

    Goods containing alcohol will only be delivered to an adult of eighteen years or older. All deliveries containing alcohol will require a signature upon receipt by the adult taking delivery. Therefore, please ensure an adult is available to take delivery of any goods ordered to minimise the risk of delays in receiving your order. 

    PAYMENT AND PRICE

    We accept payment in Pounds Sterling (GBP) via PayPal and by Visa, MasterCard, Switch/Maestro and American Express cards.

    The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take into account of any increase in price from our suppliers, or the imposition of taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. If there has been an error in the price calculation, we will inform you of the correct price and give you the opportunity to cancel the order.

    Where we charge separately for packing, delivery and other relevant charges, these will be charged at rates as indicated at the time of placing your order and will also be included in the total charge for your order. Customers buying from the UK and within the European Union, will have the standard rate of VAT rate included within the total price displayed for their order. At present the Standard rate of VAT is 20%. Customers buying from outside of the UK and the EU will have no VAT included within the total price paid for goods, however a handling fee for overseas orders is included within the purchase price. We do not offer duty free services.

    If you would prefer to purchase by mail order and pay by cheque or postal order, please contact our customer care team by email to sales@wineweaver.com

    Our website has a secure payment processing service provided by SagePay and PayPal, and we therefore encourage customers to place their orders online.

    Occasionally credit cards that are entered correctly and have sufficient funds are not validated because the card issuer is performing a random security check, which we have no control over. In addition, to ensure that the online connection remains secure, your payment page will ‘time-out’, if more than 15 minutes is taken to complete your online payment.

    In addition, in very rare cases during exceptionally busy periods, you may also experience a ‘time-out’ during your payment because our processor has been unable to establish a connection with your Bank to verify the payment within the security timeframe. In these cases, we can only apologise for the increased levels of demand on the Banks, and ask that you attempt the checkout process again.

    Although these delays are regrettable, they are outside our control and we can only apologise for any inconvenience caused should you be unlucky enough for them to occur whilst making payment.

    Due to payments made out of our office hours, or problems getting hold of customers via the contact details they have provided, we are sometimes unable to process a valid payment prior to the requested delivery date. If this is the case, once we have received payment, we will dispatch the goods as soon as possible to ensure that there is no further delay. Although this delay is regrettable, it is outside our control and therefore we cannot offer any form of refund in these circumstances.

     

     DELIVERY

    At WineWeaver® we welcome UK & International orders and offer Standard delivery services, (including postage & packaging), per delivery address, at the rates detailed on our shop pages.

    Should you require your goods to be sent via an Express Delivery Method, please contact us by email first (customercare@wineweaver.com) to arrange before buying.

    TO MAINLAND UK**:

    Our Standard UK delivery service is sent via Royal Mail First Class post. Invariably customers have advised that they have received our Standard delivery within 1-2 days from the date of despatch.  

    Our Express delivery service for the UK is sent via Royal Mail Special Delivery. Express orders placed by 12 Noon will be despatched the same day and have guaranteed delivery the Next Working Day. Where Express delivery orders have been placed after 12 Noon, we will endeavour to despatch these the same day, however we cannot guarantee delivery by the next working day from the date of order.  

    **Please note that some areas in the UK are subject to longer delivery times because of their relatively remote locations, (such as Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Channel Islands and the following postcodes: FK17-22, G83, HS1-9, IV1-28, IV33-39, IV40-51, IV55-56, KA27-28, KW1-3, KW5-17, PA20-48, PA60-78, PH18-26, PH30-44 and ZE1-3). In these cases, delivery cannot be guaranteed within the above timeframes. Please take this into consideration when placing an order to be delivered to these areas. 

    TO EUROPE:

    Our Standard Europe Delivery service is sent via Royal Mail Airmail. Invariably customers have received delivery between 2 to 5 working days from the date of despatch.

    We also offer Express European Delivery, which will be sent via Royal Mail Airsure or International Signed For Mail (dependent upon country of delivery). Please place orders by 12 Noon to ensure the fastest delivery times are met. Express Delivery will be given a tracking reference and are invariably received 1 to 2 working days from the date if despatch.

    TO WORLDWIDE:

    Our Standard Worldwide Delivery is sent via Royal Mail Airmail. Delivery is expected to take between 5-9 working days for delivery. For a faster delivery method, please choose our Express Worldwide Delivery service which will either be sent via Royal Mail Airsure or International Signed For Mail, depending on the destination. Both services offer a tracking reference to track the delivery and delivery times are estimate to be between 3-5 working days.

    Please note that all of our Express Delivery services will require a signature upon receipt, therefore please ensure someone is in to take delivery, otherwise this may cause for delays to the delivery of your order

    All of the above estimated delivery times are subject to stock availability and security checks.

    Delivery of multiple goods made under the same order, may be packaged and delivered separately depending on weight, location and availability.

    Orders can be delivered to your home or work place. Deliveries are generally made on weekdays only (Monday to Friday, except Bank Holidays) and, for our Express services, require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods a card will be left with details of how to rearrange delivery. Please feel free to contact us if you have any questions or problems.

    We rely on the services of third party mail service providers and couriers, and whilst we endeavour to deliver goods as stated there are unfortunately a few occasions when the mail service providers fail to perform the service that they are required to, or there have been circumstances beyond our control that have affected deliveries (e.g. flights grounded). This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item in these circumstances.

    Please note that particularly for overseas deliveries, we are somewhat dependent on the efficiency and effectiveness of overseas carriers, and whilst we do everything we can to ensure our deliveries will reach you as quickly as possible, sometimes we have inevitably experienced delays caused by overseas mail services.

     DELIVERY RELATED PROBLEMS

    Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide on the date you requested when placing your order. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. In these circumstances, we will contact you to verify the details.

    CANCELLATIONS, RETURNS & REFUNDS

    We want you to be delighted every time you shop with us. Occasionally though, we understand that you may want to return an item your have ordered.

    Under the Home Shopping: Distance Selling Regulations, private purchasers have the right to cancel their order up to 7 days after receipt of the goods, if the goods have not been used. This does not apply to goods made to purchasers’ own specifications (e.g. personalisation, own branding etc).

    If you wish to cancel your order, you can send us an email at contact@wineweaver.com before we have dispatched our goods to you, or where goods have already been dispatched to you, by returning the goods to us as below.

    You can return goods you have ordered from us for any reason at any time within 14 days for a full refund or exchange. Goods must be unused and in their original packaging. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error, or if the goods were faulty or damaged. For your protection when returning goods to us, we recommend that you use a recorded-delivery service.

    In the event you have received a faulty or damaged item, please contact us on +44 (0)20 3427 5928 or email to contact@wineweaver.com so that we can arrange for the return of the faulty goods to us, and if desired, delivery of replacement goods to you.

    Refunds for returned or cancelled orders shall be made as soon as possible upon receipt of the goods as above, and within 30 days of return. Refunds will be returned via the same method used for the initial payment.

     Please note that The Home Shopping: Distance Selling Regulations do not apply to Business purchases.

    We warrant that goods purchased through our website will be of satisfactory quality and for the purpose for which they are supplied.  

    Every WineWeaver® purchased through our online store comes with a 12 month product guarantee. This means that if at any time during the first 12 months, your WineWeaver® is found faulty, you can return the faulty part to us and we will send you a replacement part. Before returning any item to us, or if you should experience any problems in using your WineWeaver®, please contact us in the first instance by email to contact@wineweaver.com or by telephone on 020 3427 5928. Those wishing to return items to us will be issued with a Return reference number, which must be detailed when returning the item.

    USE OF THIS WEBSITE

    The contents of this website, including but not limited to design, text, graphics, logos, button icons, audio clips, video, photographs, software and other information, as well as the WineWeaver wine aerator product itself (the ‘Content’) is the property of Westport MAD Ltd and/or our affiliates or partners and is protected by international copyright and trademark laws, or other proprietary rights, included but not limited to, international patents and design registrations. These rights are protected in all forms media and technologies existing now and hereinafter developed. You may print and download portions of the Content from the different areas of the website solely for your own personal non-commercial use. No portion may be reprinted, republished, modified or distributed in any form without our express written permission.

     You may not, and these Conditions do not, give you permission to reproduce, reverse engineer, decompile, disassemble, modify, transmit, sell, distribute, licence or create derivative works with respect to the site. Certain content may be licensed from third parties and such all third party Content and all intellectual property rights related to third party content belong to the respective third parties. You may not remove, alter, modify any copyright, trademark or other intellectual property or proprietary notice or legend contained on the site or the Content. Any rights not expressly granted by these Conditions or any applicable end-user licence are reserved by us.  

    Nothing contained herein shall be construed as conferring implication, estoppel or otherwise any license or right under any patent or trademark of ours or of any third party. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or rights under any copyright of ours or our affiliates or partners.    

    REGISTRATION 

To register with wineweaver.com you must be eighteen years of age or over. In registering, you confirm that you are of Minimum Age.

    Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

    Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

    We may suspend or cancel your registration immediately at our absolute discretion or if you breach or we suspect you of breaching any of your obligations under these Conditions. The safeguarding of our customers and website is of paramount importance to us.

      At wineweaver.com we are committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

    In accordance with Data Protection Act 1998, we may ask for proof of your identity before disclosing certain information to you.

    Any changes or revisions to our Privacy Policy will be posted on our website and become effective immediately upon posting. By continuing to use the website, you will be deemed to accept any such variations.  

    By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.  

    If you require any further information on our Privacy Policy, please contact customer services by email on contact@wineweaver.com or by telephone on +44 (0)20 3427 5928.

     INFORMATION THAT WE COLLECT FROM YOU

    When you visit, register or order products or services on www.wineweaver.com you may be asked to provide certain information about yourself including your name, contact details, delivery details and credit or debit card information.

    We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

      We may also collect information about your usage of our website, how you were referred to us, as well as information about you from messages you post to the website and e-mails and letters you send to us.  

    To maintain customer service standards and to assist staff training, we my record and monitor incoming calls.  

    All information we collect from you is stored in a secure database.  

    COOKIES

    Cookies are small pieces of information that are stored on your computer's hard drive by your browser. Cookies do not contain any personally identifying information, but do permit our website to recognise you each time you return. These allow us to store your account information and provide features to make your shopping on our website easier.  

    Cookies can also tell us whether you viewed the Site with sound or with text on your last visit and allow us to count the number of unique and return visitors to our site.  

    Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this. When a visitor comes to our website, our web server recognises only the visitor’s domain name, but not the email address. This means that we can track visits to our site, while visitors remain anonymous.

    USE OF YOUR INFORMATION

     

    Your information will enable us to provide you with access to all parts of our website and to supply the goods and services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.  

    In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

    DISCLOSURE OF YOUR INFORMATION

     

    We respect and value your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed, unless agreed by you. Any information that you give to us will be held with the utmost care, and will not be used in ways to which you have not consented.

    The information that you have provide to us may be accessed by our associated companies or accessed by or given to third parties some of whom may be located outside the European Economic Area who act for use for the purposes set out in this policy of for some other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.  

    Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

    ‘SEND A POSTCARD OR EMAIL A FRIEND’

     

    We may from time to time operate a ‘Send a Postcard’ or ‘Email a friend’ service. This is a referral service, designed to make it easy for customers to recommend our website and related websites or offers to a friend, and is a two-step process. First, a customer sends us the friend's name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.

    When a customer wishes to sponsor a friend and provides us with his/her name and e-mail address, we reasonably assume that such customer has obtained his/her friend's prior consent in order for us to process his/her data. Customers supply such information freely and voluntarily, under their sole responsibility.

    If any of the information you provide on the form you complete when ordering a product from the website or subscribing to the services changes, please e-mail us at contact@wineweaver.com

    SECURITY POLICY

    Security is one of our top priorities and we guarantee to keep all your details you supply us confidential.

    Unlike many other companies we do not store your debit or credit card details, in fact we do not even get to see them as the transactional part your purchase is handled by an external secure card processing company called Sage Pay.  

    Please also be aware that we do not send your card details out with your goods either – avoiding any possible security issues in transit.

    The SSL digital certificate provider for our Payment Proccessor (SagePay) enables us to provide our customers with one of the strongest security certificates available, ensuring your security is assured whenever you place an order with us.  

    However, if you do not wish to give your credit or debit card information over the internet, you can pay for your purchases by cheque or postal order. Should you have any problems, please contact our customer services representatives. For further information, please see the ‘Payment & Price’ section in our Conditions.

    DISCLAIMER

    It is the intent of wineweaver.com that all information is accurate and up-to-date as possible. However, we cannot guarantee the reliability, accuracy or completeness of the information contained within its pages. We may make changes to the information on this website, or to the products and prices described in it, at any time, without notice. Material in this Website may be out of date, and we make no commitment to update such material.

    The material on this website is provided as is without any conditions or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to the website.

      All actions taken by the user of this website are the sole responsibility of the individual.  

    LIABILITY

    WE, ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THIS WEBSITE, AND ANY OF OUR GROUP COMPANIES AND OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS OF ANY OF THEM, EXCLUDE ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY (INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES, OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION, AND WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE), IN CONNECTION WITH USING THIS WEBSITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE OR THE RESULTS OF THE USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE OR THE MATERIAL ON SUCH WEBSITES, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOU ACCESS TO, USE OF, OR BROWSING THIS WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS WEBSITE OR ANY WEBSITES LINKED TO THIS WEBSITE.  

    NOTHING IN THESE CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE (AS SUCH TERM IS DEFINED BY THE UNFAIR CONTRACT TERMS ACT 1977); (II) FRAUD; (III) MISREPRESENTATION AS TO FUNDAMENTAL MATTER; OR (IV) ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    IF YOUR USE OF THE MATERIAL ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT, SOFTWARE OR DATA, YOU ASSUME ALL COSTS THEREOF.  

    YOU AGREE TO IDEMNIFY US FULLY, DEFEND AND HOLD US, AND OUR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ALL CLAIMS, LIABILITY, DAMAGES, LOSSES, COSTS, (INCLUDING REASONABLE LEGAL FEES) ARISING OUT OF ANY BREACH IN THE CONDITIONS BY YOU, OR YOUR USE OF THIS WEBSITE, OR THE USE BY ANY OTHER PERSON USING YOUR REGISTRATION DETAILS.

     GOVERNING LAW & JURISDICTION

     

    These conditions shall be governed and construed in accordance with English Law. Disputes arising in connection with these conditions shall be subject to the exclusive jurisdiction of the English courts. All contracts are concluded in English.